Terms and Conditions

gym LONDON - Terms and Conditions

swim LONDON - Terms and Conditions

The Gym London Card is offered by GLL allowing you unlimited access to any GLL Fitness Centre in your chosen borough for a monthly fee of Ł27.95 per month. The membership card also gives you a special discounted bolt-on price for selected activities at any GLL Leisure Centre. This document specifies the terms and conditions of the Gym London membership Gym London Membership Card The Member is advised to read the whole of this agreement carefully. This agreement is made between GLL (Greenwich Leisure Limited) and you (The Member).

1. You, Your Health and Your Safety
1.1 The Member chooses whether GLL assess his/her health and fitness level and prepare an exercise programme designed with the intention to improve his/her fitness level. The Member accepts and fully understands the following;
1.1.2 That if the member decides to Opt out of the induction, a disclaimer must be agreed.
1.1.3 That as the member has agreed the disclaimer, GLL cannot accept responsibility for any injury sustained as a consequence of misuse of equipment or affects of a members health.
1.1.4 That the Member enters an exercise programme and uses any equipment entirely at his/her own risk.
1.1.5 That any exercise programme is designed to place an increasing workload on the body?s heart and lungs. The exercise programme cannot be predicted with complete accuracy and there is risk that the applicant may experience abnormalities in blood pressure and heart rate before, during or after exercise.
1.1.6 That to members who choose to have a fitness induction, a specific exercise programme will be given in response to the information provided on the Health and Fitness Questionnaire.
1.1.7 That all exercise programmes will include a warm up, a specifically designed exercise programme and a cool down.

1.2 The applicant hereby authorises GLL to obtain any additional information which it may require from his/her General Practitioner (GP) or ask the applicant to produce this.

1.3 A GLL fitness instructor must be consulted before using any new piece of fitness equipment. GLL cannot accept responsibility for any injury sustained as a consequence of any item of equipment being used upon which the applicant has not received instruction.

2. Your Health
2.1 The applicant will be responsible for monitoring his/her own physical condition throughout any exercise programme. In the event of any unusual symptoms occurring, the applicant should inform a GLL member of staff immediately or raise the alarm.
2.2 The applicant who chooses to have an induction declares that to the best of his/her knowledge, the information provided in the health & fitness questionnaire is complete and accurate. The applicant therefore knows no reason why he/she should not take part in the exercise programme prescribed.
2.3 If the applicant chooses to deviate from any prescribed exercise programme in any way he/she does so at their own risk.

3. Our Centre Conditions
3.1 Members are required to adhere to the centre rules and regulations on display at each centre.
3.2 Admission will not be granted unless a valid Membership Card is presented clearly to the receptionist or validated by the computer system at the kiosk each time you use the facility.
3.3 Membership Cards will not be valid until the member has their photograph taken and printed on their card by a customer service advisor.
3.4 In the event of losing your membership card, please contact the Web Support Centre at esupport@gll.org as soon as possible. A replacement card will be issued and a small administration charge will be made.
3.5 Your Membership Card is non transferable. You must not allow anyone else to use your card or Membership number. Cards being used by any other person other than the authorised Member will result in that membership being cancelled and no refund of the registration fee or subscriptions made.
3.6 Admission is subject to the facility operating at a safe capacity. The decision of the Centre Manger or their nominated person is final.
3.7 Centre programming is subject to change and availability from time to time.
3.8 Membership products and prices maybe subject to change at the discretion of GLL.
3.9 All members must wear wrist bands on each visit to the Fitness Centre. These are collected on arrival and must be worn on the wrist. Refusal to wear a wrist band will result in your membership being revoked.
3.10 Members are required to change into training clothing. Men must wear tops or vests.
3.11 Members are asked to respect personal hygiene at all times within the centre and to wipe clean equipment after use.
3.12 Free weights are to remain on the matted area at all times and be returned to the racks after use. Additional weights being loaded onto the resistance machines are prohibited.
3.13 Lockers located near the fitness centre are for the use of the members using the fitness centre, members using other facilities are respectfully asked to use other centre lockers. You must not take locker keys off of the premises. All lockers will be emptied each night and items found placed in lost property.
3.14 Non members, guests or friends must be referred to the customer service advisor on arrival. No spectators are allowed into activity areas.

4. Payment conditions
4.1 Customers joining on an online prepaid membership option must pay monthly by direct debit. Failure to make any due payment will result in the membership being suspended. Access will be denied until outstanding payment has been made. Any further out-standing account arrears will be payable before reinstatement of any membership scheme run by GLL. GLL retain the right to recover all outstanding balances.
4.2 Monthly direct debits are a full binding contract between GLL and (the Member) and will automatically continue until GLL are notified otherwise in writing.
4.3 All centre and membership prices are reviewed from time to time. If your membership subscription price is changed GLL will notify you at least 14 days in advance by email.
4.4 Members are required to pay for all activities outside of their membership option and must have a valid ticket for use.
4.5 Membership joining fees are non refundable.
4.6 In the event of a membership subscription expiring or due payments not being made new joining fees will be charged, where applicable.

6. Change of membership status
6.1 All online member issues are managed by the Web Support Centre and correspondence should be emailed to the Web Support Centre at esupport@gll.org.
6.2 Cancellation of prepaid membership must be made via email to the Web Support Centre at esupport@gll.org. One month notice is required in order to cancel the membership
6.3 Your monthly subscription covers one month in advance therefore you are entitled to continue to use the facilities for an additional calendar month after your direct debit is cancelled.
6.4 Members are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process.
6.5 Direct Debit memberships are non refundable if the full cancellation process is not completed.
6.6 Any other changes of status to prepaid memberships must be received no later than 14th of the month via email to the Web Support Centre at esupport@gll.org.
6.7 Membership suspension will only be considered if the Member cannot continue participating for medical reasons. This requires a letter from your Doctor and will only apply from the date of receipt of the letter. A letter from your Doctor will also be required on your return to fitness. Such suspension will be at the discretion of the Web Support Centre.
6.8 Should GLL choose to discontinue the Gym London Membership scheme the Member will be notified in writing one month in advance.
6.9 The Hammersmith and Fulham Squash Centre gymLONDON membership is only available at a discounted price for a limited period.

The Management reserve the right to reject any application or withdraw without refund any Membership in the event of failure to comply with Membership Conditions and Centre Regulations. GLL shall not be liable for any loss, damage of theft of personal property belonging to the Member, (or any guest of the Member,) occurring upon the premises, except to the extent that such loss, damage or theft of personal property arises from any negligent act or omission of GLL. GLL Leisure Centres shall not be responsible for the death or injury of the Member, [or any guest of the Member,] occurring upon the premises or as a result of the use of the facilities and/or equipment provided in the premises, except to the extent that such death or personal injury arises from any negligent act or omission of GLL Leisure Centres. For the purpose of this clause GLL includes Leisure Centres or any premises operated by it, Health and Fitness specialist instructors or other employees, servants or agents (including any independent contractors from time to time employed by it) and Premises means any premises operated by the company.

Terms and conditions: Canons GymLondon offer.

Terms and conditions apply, visit www.gymlondon.org for more information. Activation fee of Ł10 applies. Ł19.95 includes gym only membership at Canons Leisure Centre. gymLONDON is a pilot scheme run by GLL and is subject to change. Free day trial is valid at Canons Leisure Centre only, customers must pre-book a gym introduction prior to trial (full terms and conditions on guest pass). GLL reserve the right to withdraw the offer at any given time without notice.

Terms and conditions: Hammersmith and Fulham GymLondon offer.

Terms and conditions apply, visit www.gymlondon.org for more information. Activation fee of Ł10 applies. Ł includes gym only membership at Canons Leisure Centre. gymLONDON is a pilot scheme run by GLL and is subject to change. Free day trial is valid at Canons Leisure Centre only, customers must pre-book a gym introduction prior to trial (full terms and conditions on guest pass). GLL reserve the right to withdraw the offer at any given time without notice.

The Member has read this agreement in its entirety, understands the contents of it completely, has taken all such independent advice on it as he/she wishes and accepts all the terms and conditions contained on it.

GLL (Greenwich Leisure Ltd),
Middlegate House,
The Royal Arsenal,
London SE18 6SX
Tel: 020 8317 5000
Fax: 020 8317 5021
Web: www.gll.org I.P.S.
Registration Number: 27793R Inland Revenue Charity Number: XR43398
VAT Number: 626592225

The Swim London Card is offered by GLL allowing you access to use over 40 GLL operated pools during public sessions on an unlimited basis across Londonfor a monthly fee of Ł26 per month. The membership card also gives you up to 30% discount on all other activities within your chosen home borough.

This document specifies the terms and conditions of the Swim London Membership Card.

Swim London Membership Card

Terms & Conditions

The Member is advised to read the whole of this agreement carefully. This agreement is made between GLL (Greenwich Leisure Limited) and you (The Member).

1. You, Your Health and Your Safety

1.1 The Member accepts and fully understands the Swim Safely rules must be adhered to at all times when using any GLL pool.

1.2 It is the responsibility of the Member for ensuring that he or she is in suitably good health such as to avoid any undue risk to himself or herself by participating in physical activity. It is advised before starting any course of physical activity that you consult your general practitioner should you feel you need to.

2. Our Centre Conditions

2.1 Members are required to adhere to the centre rules and regulations on display at each centre.

2.2 Admission will not be granted unless a valid Membership Card is presented clearly to the receptionist or validated by the computer system at the kiosk each time you use the facility.

2.3 Membership Cards will not be valid until the Member has their photograph taken and printed on their card by a customer service advisor.

2.4 In the event of losing your membership card, please contact the Web Support Centre at esupport@gll.org as soon as possible. A replacement card will be issued and a small administration charge will be made.

2.5 Your Membership Card is non transferable. You must not allow anyone else to use your card or Membership number. Cards being used by any other person other than the authorised Member will result in that membership being cancelled and no refund of the registration fee or subscriptions made.

2.6 Admission is subject to the facility operating at a safe capacity. The decision of the Centre Manger or their nominated person is final.

2.7 Centre programming and access is subject to change and availability from time to time.

2.8 Membership products and prices maybe subject to change at the discretion of GLL.

2.9 Members are required to change into clean swimming costumes or trunks, cut off jeans are not permitted. Exceptions to this are only for religious or medical reasons.

2.10 Members are asked to respect personal hygiene at all times within the centre and to shower before entering any pool.

2.11 Lockers located near the swimming pools are for the use of customers using the wet facilities. Members using other facilities are respectfully asked to use other centre lockers. You must not take locker keys off of the premises. All lockers will be emptied each night and items found placed in lost property.

2.12 Non members, guests or friends must be referred to the customer service advisor on arrival. No spectators are allowed into activity areas.

3. Payment conditions

3.1 Customers joining on an online prepaid membership option must pay monthly by direct debit. Failure to make any due payment will result in the membership being suspended. Access will be denied until outstanding payment has been made. Any further out-standing account arrears will be payable before reinstatement of any membership scheme run by GLL. GLL retain the right to recover all outstanding balances.

3.2 Monthly direct debits are a full binding contract between GLL and (the Member) and will automatically continue until GLL are notified otherwise in writing.

3.3 All centre and membership prices are reviewed from time to time. If your membership subscription price is changed GLL will notify you at least 14 days in advance by email.

3.4 Members are required to pay for all activities outside of their membership option and must have a valid ticket for use.

3.5 Membership joining fees are non refundable.

3.6 In the event of a membership subscription expiring or due payments not being made new joining fees will be charged, where applicable.

4. Change of membership status

4.1 All online member issues are managed by the Web Support Centre and correspondence should be emailed to the Web Support Centre at esupport@gll.org.

4.2 Cancellation of prepaid membership must be made via email to the Web Support Centre at esupport@gll.org. One month notice is required in order to cancel the membership

4.3 Your monthly subscription covers one month in advance therefore you are entitled to continue to use the facilities for an additional calendar month after your direct debit is cancelled.

4.4 Members are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process.

4.5 Direct Debit memberships are non refundable if the full cancellation process is not completed.

4.6 Any other changes of status to prepaid memberships must be received no later than 14th of the month via email to the Web Support Centre at esupport@gll.org.

4.7 Membership suspension will only be considered if the Member cannot continue participating for medical reasons. This requires a letter from your Doctor and will only apply from the date of receipt of the letter. A letter from your Doctor will also be required on your return to fitness. Such suspension will be at the discretion of the Web Support Centre.

4.8 Should GLL choose to discontinue the Swim London Membership scheme the Member will be notified in writing one month in advance.

The Management reserve the right to reject any application or withdraw without refund any Membership in the event of failure to comply with Membership Conditions and Centre Regulations.

GLL shall not be liable for any loss, damage of theft of personal property belonging to the Member, (or any guest of the Member,) occurring upon the premises, except to the extent that such loss, damage or theft of personal property arises from any negligent act or omission of GLL. GLL Leisure Centres shall not be responsible for the death or injury of the Member, [or any guest of the Member,] occurring upon the premises or as a result of the use of the facilities and/or equipment provided in the premises, except to the extent that such death or personal injury arises from any negligent act or omission of GLL Leisure Centres.

For the purpose of this clause GLL includes Leisure Centres or any premises operated by it, Health and Fitness specialist instructors or other employees, servants or agents (including any independent contractors from time to time employed by it) and Premises means any premises operated by the company.

GLL (Greenwich Leisure Ltd),

Middlegate House, The Royal Arsenal, London SE18 6SX

Tel: 020 8317 5000 Ext 4040 Fax: 020 8317 5021 Web: www.gll.org

I.P.S. Registration Number: 27793R Inland Revenue Charity Number: XR43398

VAT Number: 626592225