Frequently Asked Questions

Q. When can I use the swimming pools?
A. You can use the swimming pools during any normal adult session. These times will vary slightly from centre to centre. Visit the  GLL website for specific opening hours and general information at your chosen leisure centre. Admission to pools is normally not allowed within 30 minutes of closing time.

Q. Will I be issued with a membership card?
A. Yes. You will be issued with a membership card and number. This will be sent via post to your registered address within 4 days of joining online. When you receive your card you will need to take it to any leisure centre in your registered borough to be validated and printed. Your photograph will be saved on the membership database and printed on your card as part of this process. Once validated your membership card will be ready to use.

Q. Can I use my membership before I receive my card?

A. Yes. Simply print off your confirmation email that you receive when you sign up and bring it to your leisure centre with some form of identification (e.g. credit card) to gain entry to the facilities. This will be valid for four days.

Q. I am an existing GLL member and wish to join online, can I switch to an online membership?

A. During the pilot phase we will not be able to transfer existing prepaid members to an online membership. It is strongly advised that you cancel your existing membership first before joining online or you will be charged for both memberships.

Q. What swimming pools can I use with my swim LONDON Membership Card?

A. You can use any GLL operated pool that is included in the membership scheme. See our list of pools for all participating Leisure Centres.  

Q. Can I swim at any time?

A. Yes, you are allowed to swim during any scheduled adult public swimming session.

View the pool timetable  of the Leisure Centre of your choice (excluding Rivermead Sports Centre).

Q. Am I allowed to use other activities with my Swim London Membership Card?

A. Yes, you can pay for additional activities as and when you wish to use them. In your registered borough your card also acts as a Pay and Play membership for activities other than swimming. You will receive up to 30% off the non member price of additional activities. When attending a centre outside of your registered borough, any additional activities will be charged at the non member rate.

Q. Why do I have to pay more than £26 when I first join?

A.  When you join you must pay the activation fee, pro rata payment and a month in advance. The pro rata payment covers the cost of your membership until the date of your first direct debit. The advance payment covers the given notice period for cancellation.